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Who nib are

Part of the nib group, nib Travel is one of Australia’s largest providers and global distributors of travel insurance. nib Travel operates a family of travel insurance brands including nib Travel Insurance.

nib is a trusted travel insurance provider partnering with businesses and travel agents across Australia. Together with our expert network of travel insurance partners we help to empower travellers to make the right choices when buying travel insurance.

nib’s purpose is to support better health and wellbeing for travel adventures, not only when planning the trip but while overseas: with cover available for emergency medical expenses, overseas access to a high standard of emergency assistance 24 hours a day, and on your safe return home.

Click here to get a quote TRAVEL ALERT

nib travel insurance – for today’s travellers.

nib understands the importance of helping people access insurance products and services suitable for every travel adventure; from planning and experiencing, to returning home safely.

You can choose the plan that you think best suits the kind of holiday you’re taking and the level of cover you need – from basic cover through to comprehensive, multi-trip, domestic and international plans.

nib can provide cover for many things that could go wrong when you travel, including:

    • Having your trip or flights cancelled
    • Accidental lost luggage or having it stolen
    • Suffering a medical or dental emergency overseas
    • Getting sick or injured overseas, even when playing amateur sports, and more

nib travel insurance also includes automatic cover for a range of existing medical conditions and the ability to apply to cover some other conditions for an additional premium (which may be significant) and increased excess.

Easy online medical screenings

If you have an existing medical condition that is not automatically covered by your plan, you may be able to apply to have it covered for an additional premium (which may be significant) and increased excess.
You’ll be asked to complete a medical screening which can be done quickly and easily online, in-store with your partner or over the phone with a member of our helpful nib customer service team.

24/7 Emergency medical support

nib’s 24/7 Emergency Assistance team provides emergency assistance for their customers worldwide. Their experienced specialists can be contacted by telephone 24 hours a day, 7 days a week to help you in the event of an emergency and to liaise on your behalf with their in-house medical team.

Phone: 1300 555 019 (within Australia)
Phone: +61 3 8523 2800 (outside of Australia)
Email: travelassist@nib.com.au

Simple, fast online claims

If you ever need to make a claim, you can do it online anywhere, anytime. And we’ll work to assess it as quickly as possible.

Phone: 1300 353 176 (within Australia)
Phone: +61 2 7202 0508 (outside of Australia)
Email: travelclaims@nib.com.au

Travel Alerts / Important Information

nib’s policies provide cover for some coronavirus related events. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the Government has issued a ‘Do Not Travel’ warning for your destination, or failure to follow advice from official bodies. See the PDS for details. Your ability to travel may be affected by travel restrictions. Check the latest government advice and our travel insurance alerts.

Coronavirus has changed travel for everyone and even though you might be ready to hit the road (or sky), when it comes to travel insurance, it’s more important than ever to know exactly what you are and aren’t covered for before you go.

Is any coronavirus cover available on travel insurance plans and what are the benefits?

Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.

As much as they would love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.

Overseas Medical Benefit: If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses.

Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if they decide it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia.

Coronavirus Travel Costs: nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.

Frequently Asked Questions

What do I do if I get Coronavirus (COVID-19) before my trip?

  • Isolate! And seek appropriate medical attention.
  • Don’t delay the cancellation of your plans. If you know you need to cancel, contact your providers as soon as possible to maximise the opportunity of refunds from your providers.
  • Depending on the plan you have chosen, you may be able to make a claim for non-refundable travel costs under the Coronavirus Travel Costs section of the plan up to the benefit limit.

What do I do if I get Coronavirus (COVID-19) on my trip?

  • Contact nib’s Emergency Assistance team. Utilising a global network of medical providers, the team can connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.
  • Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.
  • Follow travel and health advice – different countries have different rules. What’s ok in Australia may not be ok in the countries you visit.
  • nib’s International plans include emergency overseas medical cover if you contract coronavirus while travelling.

Bartholomew Smith Pty. Ltd. (trading as JANESCO Travel), ABN 69 003 583 051 is a distributor of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and receives a commission for nib products purchased through Bartholomew Smith Pty. Ltd. (trading as JANESCO Travel). Bartholomew Smith Pty. Ltd. (trading as JANESCO Travel) acts as an agent for nib and not as your agent. Bartholomew Smith Pty. Ltd. (trading as JANESCO Travel) cannot give advice about nib products, and any factual information provided is not intended to imply a recommendation or opinion about nib products. Before you buy, please read the Product Disclosure Statement, Financial Services Guide and Target Market Determination (TMD) available from us. If you have a complaint about a nib product, see the Product Disclosure Statement for the complaints process. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.